Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find quick answers to the most common questions about shopping with Lujolite.
If you still need assistance, feel free to contact us at info@lujolite.com or via WhatsApp.

Orders

1. How do I place an order?
Simply browse our collection at www.lujolite.com, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

2. Can I change or cancel my order after placing it?
We process orders quickly. If you need to make changes or cancel, please contact us as soon as possible. If your order has already been shipped, changes may not be possible.

3. How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website.

Shipping

4. Do you ship internationally?
Yes! We ship worldwide. Shipping times and fees vary depending on the destination country.

5. How long does shipping take?

• Domestic shipping (Türkiye): 2–5 business days
• International shipping: 7–21 business days depending on destination

6. Will I be charged customs fees?
International customers may be responsible for customs duties, taxes, or other charges. These fees are determined by your local customs office.

Returns & Exchanges

7. What is your return policy?
Please review our Return Policy for full details. Generally, returns must be requested within 14 days of receiving your order, and items must be unused and in their original condition.

8. Can I exchange an item?
Yes! If you would like to exchange an item, please contact us with your order number and the details of the exchange request.

Payments

9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

10. Is it safe to shop at Lujolite?
Absolutely. Our website uses SSL encryption technology to ensure that your personal and payment information is fully protected.

Products

11. Are your product photos accurate?
We strive to display our products as accurately as possible. However, please note that colors may vary slightly depending on your screen settings.

12. How can I find the right size?
Each product page includes sizing information. If you’re unsure, feel free to contact us for personalized advice!

Contact Us

Didn’t find what you were looking for?
Reach out to us anytime!
📧 Email: info@lujolite.com
📱 WhatsApp: Click here to message

We are always happy to help!